This Privacy Policy explains how Thrive Realty Co. (“Thrive,” “we,” “us”) collects, uses, and protects information in the Thrive Realty (AVA) mobile and web application (the “App”). The App is a private tool for Thrive Realty agents and staff. By using the App you agree to this policy.
1. Information we collect
Information you provide
- Account & profile: your name, email address, title/role, team, profile photo, and password (managed by our authentication provider).
- Assessment responses: answers to the coaching/identity assessments used to personalize AVA.
- Content you create: messages you send in direct messages and channels, chats with the AVA assistant, and files you upload to AVA for review (e.g. contracts, photos).
Information collected automatically
- Usage data: which features you use and when (counts only — we do not log the content of your messages for analytics).
- Approximate/precise location: only when you use map and property-search features, to center the map and bias address search. You control this through your device's location permission.
- Device & push tokens: a push-notification token so we can deliver alerts you've enabled.
Google Workspace calendar (optional)
- Work calendar: if your brokerage connects Google Workspace, AVA can read your work calendar (event titles, times, locations, and attendees) to help you review and prepare for your day when you ask about your schedule. Calendar data is read on request to answer you and is not stored by the App. Read access is limited to your
@thriverealtyco.comWorkspace account and is controlled by your Workspace administrator.
2. How we use information
- Provide and operate the App and your account.
- Power the AVA AI assistant and personalize coaching to you.
- Look up MLS property details, comparables, and map results you request.
- Read your connected work calendar, when you ask, to summarize and help you prepare for your schedule.
- Enable team collaboration (directory, channels, direct messages).
- Send notifications you've turned on, and provide support.
- Maintain security and improve reliability.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Service providers we share data with
We use trusted providers to run the App. They process data only to provide their service to us:
| Supabase | Authentication, database, file storage, and hosting of your account, messages, and app data. |
| Anthropic (Claude) | Powers the AVA assistant. Your prompts, and any file you attach to AVA, are sent to Anthropic to generate a response. |
| Voyage AI | Creates text embeddings used for AVA's memory and knowledge search. |
| Google Maps Platform (Places) | Address autocomplete and geocoding for property and map search. |
| Google Workspace (Calendar API) | Reads your work calendar, on request, so AVA can help you review and prepare for your day. Used only if your brokerage enables it; data is not stored. |
| Realcomp (RESO MLS) | Source of MLS property, listing, and market data shown in the App. |
| Expo | Application delivery and push-notification services. |
We may also disclose information if required by law or to protect the rights, safety, and security of our users and the App.
4. Data retention
We keep your information for as long as your account is active and as needed to provide the App. When your account is removed, we delete or de-identify your personal information within a reasonable period, except where we must retain it to meet legal or brokerage record-keeping obligations.
5. Security
Data is encrypted in transit (HTTPS/TLS) and protected with role-based access controls so agents see only their own data and authorized staff see only what their role permits. No method of transmission or storage is 100% secure, but we work to protect your information.
6. Your choices & rights
- Access & correction: you can view and update your profile in the App, or contact us.
- Location: turn device location off at any time; map features simply fall back to a default area.
- Notifications: manage push alerts in your device settings.
- Deletion: request deletion of your account and associated data by emailing us (see below).
7. Children
The App is intended for real-estate professionals and is not directed to anyone under 18. We do not knowingly collect information from children.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.
9. Contact us
Questions or requests about this policy or your data:
Email support@thriverealtyco.com
Company Thrive Realty Co.